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Ordenes, Cavieres and Quezada (1999a, June 15). A department store CSM study In Chile. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/a-department-store-csm-study-in-chile
Cramphorn and Caldeiro (1999a, June 15). Effective advertising. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/effective-advertising
de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction
Kleiman and Bär (1999a, June 15). Development of new products in global markets (Spanish). ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/development-of-new-products-in-global-markets-spanish-
Mizrahi and Calvo (1999a, June 15). Public opinion migrants, brand migrants (Spanish). ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/public-opinion-migrants-brand-migrants-spanish-
Chicharro, P. (1999a, June 15). Marketing of the future (Spanish). ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/marketing-of-the-future-spanish-
Hernandes and Paulino (1999a, June 15). The Brazilian family. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/the-brazilian-family
Friend and Stapylton-Smith (1999a, June 15). Through the eyes of children. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/through-the-eyes-of-children
de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-